Support

Contact

Email support@swaptrak.com with your shop domain, a short description of the problem, and the time it occurred. Do not send access tokens, passwords, webhook secrets, or encryption keys.

Shopify troubleshooting

• Open SwapTrak from Shopify Admin so Shopify can authenticate the embedded session.
• Use Reconnect when required scopes or webhook registration are incomplete.
• Create a test order in the dev store before running the recent-order import.
• Include the displayed import reference when reporting a failed sync.

Response expectations

We review support and verified privacy requests as promptly as practical. Manual workspace or account deletion requests are generally handled within 30 days unless limited retention is legally or operationally required.