Terms of Service

For purposes of these Terms, “SwapTrak,” “we,” “us,” and “our” refer to the app operator. “You” refers to the merchant, store owner, administrator, authorized user, or other person accessing or using the service.

By installing, accessing, or using SwapTrak, you agree to these Terms. If you do not agree, do not install, access, or use the service.

1. Use of the service

SwapTrak provides tools for business operations, including order management, inventory workflows, fulfillment support, reporting, imports, exports, automation, and related integrations.

You may use SwapTrak only for lawful business purposes and only for stores, workspaces, accounts, and connected services that you are authorized to manage.

You are responsible for:

• Ensuring your use of the service complies with applicable laws, platform rules, and third-party terms.
• Maintaining accurate account and workspace information.
• Reviewing imported, synced, generated, or automated records before relying on them.
• Managing user access and permissions.
• Keeping appropriate backups or exports of important business records.
• Ensuring that connected stores, services, and integrations are properly configured.

2. Account eligibility and authority

By using SwapTrak, you represent that:

• You have authority to install and use the app for the applicable Shopify store or workspace.
• You have authority to grant access to store, order, product, inventory, fulfillment, customer, and related business data.
• Any information you provide is accurate and complete.
• You will not use the service on behalf of a store, business, or person without authorization.

If you use SwapTrak on behalf of a business, store, or organization, you represent that you are authorized to bind that business, store, or organization to these Terms.

3. Shopify and connected services

SwapTrak may integrate with Shopify and other third-party services.

By connecting a third-party service, you authorize SwapTrak to access, process, and use data from that service within the permissions you approve and for the purpose of providing app functionality.

Third-party services are not controlled by us. Their availability, APIs, permissions, pricing, features, policies, and performance may change at any time.

We are not responsible for:

• Shopify or third-party outages.
• API changes.
• Missing, changed, or revoked permissions.
• Incorrect, incomplete, delayed, or unavailable third-party data.
• Third-party account restrictions.
• Changes to third-party pricing, policies, or functionality.

You are responsible for complying with the terms and policies of Shopify and any other connected services you use with SwapTrak.

4. Data accuracy and operational decisions

SwapTrak may import, transform, map, calculate, summarize, or synchronize business data.

Although we work to provide useful and reliable tools, you are responsible for reviewing data and outputs before relying on them.

You should independently verify important information, including:

• Orders.
• Inventory quantities.
• Fulfillment status.
• Customer and shipping details.
• Product costs.
• Purchase orders.
• Invoices, quotes, and financial reports.
• Tax, accounting, or compliance-related records.
• AI-generated or automated recommendations.

SwapTrak is an operational software tool. It is not a substitute for professional accounting, tax, legal, compliance, financial, or business advice.

5. AI, automation, and generated outputs

SwapTrak may include AI-assisted or automated features, such as field mapping, forecasting, workflow suggestions, summaries, generated messages, reports, or operational recommendations.

You understand that AI-generated and automated outputs may be inaccurate, incomplete, outdated, or unsuitable for your specific business situation.

You are responsible for reviewing and approving any output before using it, sending it to customers, applying it to records, relying on it for business decisions, or using it in operational workflows.

We do not guarantee that AI or automation features will produce correct, complete, legally compliant, or business-appropriate results.

6. User responsibilities

You agree not to:

• Use SwapTrak for unlawful, fraudulent, harmful, abusive, or deceptive purposes.
• Access or attempt to access accounts, stores, workspaces, systems, or data without authorization.
• Interfere with, disrupt, overload, damage, or compromise the service.
• Reverse engineer, scrape, copy, resell, or misuse the service except as permitted by applicable law.
• Upload malicious code, viruses, harmful files, or unauthorized content.
• Circumvent security, billing, usage limits, plan limits, or access controls.
• Misrepresent your identity, authority, business, store ownership, or affiliation.
• Use the service to violate Shopify’s terms, policies, or applicable laws.
• Submit passwords, private keys, access tokens, webhook secrets, or other sensitive credentials through support channels unless specifically requested through a secure process.

We may suspend, restrict, or terminate access if we believe your use violates these Terms, creates security risk, harms the service, or may expose us, users, merchants, customers, Shopify, or third parties to liability.

7. Fees and billing

Some features may be free, and others may require payment.

If paid features are offered through Shopify, billing may be handled by Shopify through Shopify’s app billing system. Your payment obligations, billing cycle, trial period, upgrades, downgrades, cancellations, and refunds may be managed through Shopify or as otherwise disclosed at the time of purchase.

You are responsible for reviewing pricing, plan limits, trial terms, billing terms, and charge details before approving a plan or charge.

Unless otherwise stated or required by law, fees are non-refundable.

If SwapTrak is offered under a free or early access plan, we may later introduce paid plans, usage limits, or feature limits. We will disclose applicable pricing before charging you.

8. Plan limits and feature availability

SwapTrak may offer plans with different limits, features, usage levels, order volumes, users, integrations, support levels, or automation access.

We may enforce plan limits or require an upgrade if usage exceeds the limits of your selected plan.

Features may be added, changed, limited, renamed, removed, or discontinued over time.

Some features may be marked as beta, preview, experimental, early access, or coming soon. Such features may be incomplete, may contain errors, may change without notice, or may be removed.

9. Data access, exports, and deletion

You may request access to, export of, or deletion of certain workspace data by contacting support.

We may need to verify your identity and authority before fulfilling a request.

Some information may be retained where reasonably necessary for:

• Security.
• Fraud prevention.
• Audit logs.
• Billing.
• Dispute resolution.
• Legal compliance.
• Backup integrity.
• Support history.
• Enforcement of these Terms.

Uninstalling the Shopify app stops future access to Shopify data for that installation, but it may not automatically delete all historical workspace records previously imported into SwapTrak.

10. Privacy

Our collection, use, and handling of information is described in our Privacy Policy.

By using SwapTrak, you acknowledge that we process information as described in the Privacy Policy.

11. Support

Support may be provided through email, in-app tools, documentation, or other channels we make available.

To request support, contact:

support@swaptrak.com

When contacting support, include your shop domain, workspace name, a description of the issue, and relevant timestamps or error messages.

Do not send passwords, private keys, access tokens, webhook secrets, payment information, or other sensitive credentials by email.

We do not guarantee a specific response time unless one is expressly stated in your plan or a separate written agreement.

12. Availability and service changes

We work to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation.

The service may be unavailable due to:

• Maintenance.
• Updates.
• Infrastructure issues.
• Third-party provider outages.
• Shopify API changes or outages.
• Security events.
• Network failures.
• Data sync delays.
• Events outside our reasonable control.

We may modify, suspend, or discontinue all or part of the service at any time.

13. Intellectual property

SwapTrak, including its software, design, interface, workflows, documentation, branding, and related materials, is owned by or licensed to the app operator and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the service except as permitted by these Terms or applicable law.

You retain ownership of your business data. You grant us a limited right to process, store, transmit, display, and use your data as needed to provide, secure, maintain, support, and improve the service.

14. Merchant data and customer data

You are responsible for the data you provide, upload, import, sync, or authorize SwapTrak to process.

You represent that you have the necessary rights, permissions, and legal basis to provide or authorize access to business, order, product, inventory, fulfillment, customer, and related data.

You are responsible for responding to your customers’ requests and for complying with laws that apply to your store, products, customers, and operations.

15. Feedback

If you provide feedback, suggestions, ideas, or recommendations, you grant us the right to use them without restriction or compensation.

We are not obligated to implement feedback or keep feedback confidential unless we separately agree in writing.

16. Confidentiality and security

You may receive access to non-public features, workflows, documentation, pricing, product plans, or technical information. You agree not to disclose confidential or non-public information except as permitted by us or as required by law.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account or workspace.

You must promptly notify us if you believe your account, workspace, store connection, or integration credentials have been compromised.

17. Disclaimer of warranties

SwapTrak is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not warrant that:

• The service will be uninterrupted or error-free.
• Data will always be accurate, complete, current, or available.
• Integrations will always function.
• Errors will be corrected.
• The service will meet your business requirements.
• AI-generated or automated outputs will be correct or suitable for your use.
• The service will prevent all losses, errors, fulfillment issues, inventory mistakes, or operational problems.

18. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, inventory errors, fulfillment errors, customer claims, or costs of substitute services.

To the fullest extent permitted by law, our total liability for any claim related to the service will not exceed the amounts paid by you to use the service during the three months before the event giving rise to the claim, or one hundred U.S. dollars if you have not paid to use the service.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless the app operator from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the service.
• Your business, store, products, customers, or operations.
• Your violation of these Terms.
• Your violation of applicable laws or third-party rights.
• Data, content, records, or instructions you provide.
• Your use of Shopify or other connected services.
• Actions taken by your users, employees, contractors, or authorized representatives.

20. Suspension and termination

You may stop using SwapTrak at any time. You may uninstall the Shopify app through Shopify Admin.

We may suspend or terminate access if:

• You violate these Terms.
• Your use creates risk or potential liability.
• Required permissions are revoked.
• Payment fails, if applicable.
• We are required to do so by law, Shopify, or another platform.
• Continued access could harm the service, users, merchants, customers, or third parties.

After termination or uninstall, some provisions of these Terms will continue to apply, including those related to data retention, fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

21. Governing law and disputes

These Terms are governed by the laws of the jurisdiction where the app operator resides or principally operates, without regard to conflict-of-law rules.

Before filing a claim, you agree to first contact us and attempt to resolve the dispute informally.

If a dispute cannot be resolved informally, it will be handled in the courts or other dispute forum available in the app operator’s applicable jurisdiction, unless applicable law requires otherwise.

22. Changes to these Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last updated” date above. If changes are material, we may provide additional notice through the app, website, email, Shopify, or other reasonable means.

Your continued use of SwapTrak after changes become effective means you accept the updated Terms.

23. Contact

Questions about these Terms can be sent to:

support@swaptrak.com

Please include your Shopify shop domain, workspace name, and a description of your question.